At SpotOn Results AI, we are committed to delivering high-quality services and ensuring customer satisfaction. We recognize that there may be instances where our users wish to raise concerns or file a complaint. This Complaint Policy outlines the process for submitting complaints, how we handle them, and how we protect personal information during this process.
This policy is designed to:
Provide a transparent process for users to file complaints.Ensure complaints are handled efficiently, fairly, and in a timely manner.Protect the personal information of individuals submitting complaints in accordance with applicable privacy laws.
This policy applies to all users of SpotOn Results AI services, including individuals, businesses, and organizations, who wish to submit complaints about our products, services, or interactions with our team.
You can submit a complaint to SpotOn Results AI through any of the following methods:
Email: Send your complaint to [email protected]. Online Form: Complete the complaint submission form available on our website at
https://ai.spotonresults.tech/complaint-privacy-policy-page
. Mail: Address your complaint to:SpotOn Results AI Attn: Complaints Department St. George Utah.
When submitting a complaint, please include:
Your name and contact information.A detailed description of the issue, including relevant dates, interactions, and supporting documents (if any).Any resolution or outcome you are seeking.
Acknowledgment:We will acknowledge receipt of your complaint within 2 business days.Investigation:A designated team member will review your complaint, gather relevant information, and investigate the matter thoroughly.
We may contact you to request additional details or clarification during this process.Resolution:We aim to resolve complaints within 10 business days. If additional time is required, we will notify you of the delay and provide an estimated timeline.
Once a resolution is reached, we will communicate the outcome to you in writing via your preferred method of communication.Escalation:If you are dissatisfied with the resolution, you may request that the complaint be escalated to a senior manager or an independent review body.
SpotOn Results AI is committed to protecting your privacy throughout the complaint process. All personal information collected during the complaint submission and handling process will be:
Used solely for the purpose of investigating and resolving your complaint.Handled in accordance with our Privacy Policy and applicable data protection laws.Stored securely and retained only as long as necessary to fulfill legal and regulatory obligations.
As a complainant, you have the right to:
Access: Request access to the personal data associated with your complaint.Rectification: Request correction of inaccurate or incomplete information.Erasure: Request deletion of personal data where legally applicable.Lodge a Complaint: Contact a data protection authority if you believe your data has been mishandled.
If you have questions about this Complaint Policy or require assistance with filing a complaint, please contact us at:
SpotOn Results AI Support
Email: [email protected] Phone: (435) 441-4100
We value your feedback and strive to continually improve our services. Thank you for helping us serve you better.
This policy is effective as of
1-01-2023
and may be updated periodically. Please refer to our website for the most recent version.